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Assistant Technician

Malta

 

Primary Purpose: To assist the technician in any installations and fault finding 

Duties & Responsibilities:

  • Test, wire and assist technician in charge in commissioning systems, close job cards and calls as per Company standards and clients requirements
  • Assist in ensuring that all equipment required is according to the job card, client exigencies and system limitations
  • Compile timely and proper documentation for any service and installation conducted by completing necessary forms, reports, logs, and records as per departmental procedures
  • Make recommendations for improvements and upgrades to clients on site and pass on proposals to sales executives
  • Make proper use of the field automation systems
  • Cooperate with technical team and share information across the organization by using the right communication flows
  • Apply appropriately mannered communication skills with clients, colleagues and superiors
  • Comprehend customer requirements, provide high quality  service and customer support during site visits
  • Build positive relationships with customers, apply excellent customer care at all times  and oversee the preservation of both the clients’ and company’s property and equipment
  • Be aware of electrical, mechanical and chemical health and safety issues; also understand appropriate manual handling techniques
  • Attend any training provided by the Company and sit for the respective assessments accordingly
  • Maintain customer’s trust relationship by keeping service information confidential
  • Follow all company’s filed procedures and protocols
  • Any other duties as may be necessary from time to time

Attributes

  • Possess good communication skills
  • Meticulous attention to detail 
  • Demonstrate confidence in his/her ability
  • Hold a respectful, courtesy and a positive attitude
  • Ability to troubleshoot, test, repair and service technical equipment
  • Familiar with mobile tools and applications